The Peer Recovery Coach (PRC) is a key part of FAN’s Detroit Quick Response Team, providing immediate and ongoing support to individuals impacted by substance use. This role is rooted in lived experience, compassion, and the belief that recovery should be met with dignity and without judgment.
This position combines the principles of peer support and community outreach. The PRC works side-by-side with an Outreach Specialist, responding to overdose-related calls, community referrals, and follow-up needs across Detroit.
FAN’s QRT model is based on proven strategies used across the country to reduce overdose deaths and promote recovery by meeting people where they are—on the street, in their homes, or wherever help is needed most.
Responsibilities will include:
- Engage individuals in a trauma-informed, person-centered way during field outreach, including overdose follow-up visits.
- Offer emotional support, encouragement, and a connection to care that honors all paths to recovery.
- Link individuals to treatment, harm reduction services, peer support, and basic needs resources.
- Share your personal recovery experience to foster trust and demonstrate the reality of recovery.
- Help remove barriers to recovery (e.g., transportation, documentation, stigma).
- Document interactions and outcomes clearly in the case tracking system.
- Maintain up-to-date knowledge of FAN services, community resources, and trends in recovery and harm reduction.
Requirements:
- Minimum of 3 continuous years in recovery.
- High school diploma or GED.
- Valid driver’s license and insured, reliable transportation.
- Must pass a background check, sex offender registry check, and a drug screen within 48 hours of hire.
- Completion of CCAR Recovery Coach Academy (or willingness to complete the 5-day course before starting).
- Completion of 16-hour CCAR Ethics within 4 months of hire.
- Strong understanding of trauma-informed care and harm reduction.
- Ability to maintain boundaries and model professionalism.
- Experience with community-based outreach or street outreach preferred.
- Tech-savvy: Proficiency with Google Workspace (Drive, Gmail, Sheets, Calendar) and Microsoft Office Suite.
Benefits:
- 401(k) with employer matching
- Dental insurance
- Flexible spending account (FSA)
- Health insurance
- Life insurance
- Paid time off (PTO)
- Retirement plan
- Vision insurance
Job Type: Full-Time, 40 hours per week. Must have flexibility to respond to emergent needs in the field.
To best serve participants—and to meet the requirements of our funding—we are prioritizing candidates who reside in the City of Detroit, but we are open to considering individuals outside the city who may be a strong fit.
People with a criminal record are encouraged to apply.
The Community Response Navigator for the Detroit Quick Response Team (QRT) plays a vital role in supporting daily operations and ensuring timely response to overdose incidents and public safety referrals. Acting as the central point of coordination, this position organizes outreach activities, manages real-time data, and supports the team both in the office and in the field when needed.
Most shifts will be scheduled from 6:00 AM to 2:00 PM, with rotating weekend coverage required. Flexibility in hours is essential, based on the needs of the team and the community.
Responsibilities will include:
Overdose & Outreach Coordination
- Monitor and enter overdose data into the internal tracking system.
- Contact area hospitals to confirm patient status for follow-up outreach.
- Prepare and prioritize QRT visit forms based on urgency (non-transports, recent overdoses, follow-ups).
- Re-route teams in real time based on incoming overdose alerts or hospital discharges.
- Track and update shift activity reports using internal spreadsheets.
Operational Support
- Participate in outreach efforts when additional support is needed.
- Assist with hospital responses and overdose follow-ups in the field.
- Support the day-to-day functioning of the Detroit QRT office, including organizing materials and keeping team tools updated and accessible.
- Create and assemble harm reduction/outreach kits.
- Help coordinate volunteers and assist with onboarding.
Requirements:
- Strong organizational and time management skills; ability to prioritize in fast-paced situations.
- Effective communicator with the ability to coordinate a mobile team in real-time.
- High attention to detail and accuracy in data entry and documentation.
- Comfortable using spreadsheets, email, and data tracking tools (Google Workspace preferred).
- Ability to work independently and as part of a collaborative team.
- Compassionate and nonjudgmental approach to working with individuals impacted by substance use.
- Flexibility in schedule, including early mornings and rotating weekends.
- Commitment to confidentiality and ethical practices.
Preferred Experience:
- Experience in harm reduction, behavioral health, peer support, or emergency response.
- Familiarity with Detroit communities and public safety or healthcare systems.
- Lived experience or a strong understanding of substance use disorder and recovery is a plus.
Benefits:
- 401(k) with employer matching
- Dental insurance
- Flexible spending account (FSA)
- Health insurance
- Life insurance
- Paid time off (PTO)
- Retirement plan
- Vision insurance
Job Type: Full-Time, 40 hours per week
To best serve participants—and to meet the requirements of our funding—we are prioritizing candidates who reside in the City of Detroit, but we are open to considering individuals outside the city who may be a strong fit.
People with a criminal record are encouraged to apply.
The Case Manager for the Detroit Quick Response Team (QRT) provides intensive, long-term support to individuals impacted by substance use disorder, with a specific focus on co-occurring mental health challenges and barriers related to housing, income, or employment. This role is responsible for outreach, case management, transportation, and systems coordination aimed at improving participant stability and overall quality of life.
The Case Manager also plays a key role in managing follow-up efforts, tracking outcomes, and building strong relationships within Detroit’s criminal justice and housing systems to strengthen service connections.
Responsibilities will include:
Outreach & Immediate Engagement
- Participate in field-based outreach alongside DQRT team members following non-fatal overdoses or public safety referrals.
- Conduct home and community visits to offer support, assess needs, and build trust with participants.
- Provide harm reduction education and distribute resources such as naloxone, hygiene supplies, and referral materials.
Case Management & Coordination of Care
- Deliver person-centered, intensive case management for participants with complex needs, supporting long-term recovery and stability.
- Develop individualized support plans that address substance use, mental health, and barriers related to housing, income, or employment.
- Coordinate services across treatment providers, housing agencies, workforce development programs, and the criminal justice system.
- Provide transportation to treatment, housing, legal, and support service appointments to reduce barriers to engagement.
- Maintain regular contact with participants and offer consistent follow-up for up to 12 months.
Outcome Management & Quality of Life Focus
- Track participant engagement, service utilization, and progress using FAN’s case management systems.
- Monitor and document improvements in participants’ quality of life, including health, safety, housing, and purpose.
- Collaborate with leadership to analyze trends and contribute to continuous program improvement.
System Collaboration & Advocacy
- Build and sustain strong working relationships with courts, probation departments, shelters, behavioral health providers, and reentry programs.
- Serve as a liaison between participants and systems partners, advocating for timely, equitable access to needed services.
- Participate in local coalitions, multidisciplinary teams, and community initiatives aimed at reducing barriers and improving coordination.
Requirements:
- Bachelor’s degree in Social Work, Human Services, Criminal Justice, or related field required — or equivalent professional/lived experience.
- Minimum of 2 years of experience in case management, outreach, or behavioral health services.
- Working knowledge of substance use disorder, harm reduction principles, mental health supports, and Detroit’s housing and justice system resources.
- Ability to build rapport with diverse populations and respond effectively in high-stress or crisis situations.
- Must have a valid driver’s license, reliable vehicle, and current auto insurance (mileage reimbursement provided).
Preferred Experience:
- Experience supporting justice-involved individuals or those experiencing homelessness.
- Familiarity with community-based crisis response or deflection/diversion programming.
- Lived experience in recovery or system involvement is valued and respected.
Benefits:
- 401(k) with employer matching
- Dental insurance
- Flexible spending account (FSA)
- Health insurance
- Life insurance
- Paid time off (PTO)
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Rotating weekends
- Weekends as needed
Job Type: Full-Time, 40 hours per week
To best serve participants—and to meet the requirements of our funding—we are prioritizing candidates who reside in the City of Detroit, but we are open to considering individuals outside the city who may be a strong fit.
People with a criminal record are encouraged to apply.
Unpaid Internship
The Call Center Hopeline is a service provided by Face Addiction Now (FAN) as a part of our Hope Not Handcuffs program. It is designed to connect individuals to treatment options that lead to long-term recovery and reduce the number of overdose fatalities.
Unpaid Internship
FAN is seeking a marketing intern to assist with the organization’s growing communications efforts. We’re looking for someone with creative energy who can contribute new ideas and develop content that highlights our services, program offerings, and upcoming events.
The intern will assist the marketing team on a variety of projects including branding, content creation, social media, and marketing materials. This role also offers the opportunity to contribute to broader campaigns that align with FAN’s organizational goals.
Unpaid Internship
FAN is offering an opportunity to provide support to its overdose education and naloxone distribution (OEND) program, a longstanding public health strategy in response to the opioid crisis. Responsibilities of this intern will include but not be limited to preparing materials, promoting public awareness of opioid risk and overdose prevention, and improving data collection to evaluate program outcomes.
Unpaid Internship
FAN is seeking an intern to assist in the management and growth of our resource hub, focusing on connecting individuals impacted by substance use disorder (SUD) to social resources. This is an opportunity to learn about the different resources available throughout the state of Michigan.
The resource hub is a central collection of tools and referrals used by call center staff, case managers, and other direct service team members to assist individuals across the region. FAN is seeking someone who is committed to helping others and interested in improving service connections and outreach.
