The Quick Response Team (QRT) program is a community-based, proactive outreach initiative that utilizes a multidisciplinary team to provide compassionate, person-centered support to individuals with substance use disorder (SUD) and their families. Operating within deflection and diversion models, the program engages individuals who have recently interacted with law enforcement or first responders due to substance use, connecting them to services and support utilizing a trauma-informed, person-centered approach. In partnership with multiple police agencies and QRT-trained law enforcement personnel, the team conducts home visits to individuals and families affected by SUD.
The QRT Program Coordinator is responsible for managing and coordinating the Face Addiction Now law enforcement–led Quick Response Team program. This role oversees daily operations, staff support, interagency collaboration, and program development to ensure effective service delivery, strong community partnerships, and expanded access to care.
Key Responsibilities:
● Coordinate and oversee daily operations of the COMEBACK Quick Response Team (QRT) program, including troubleshooting issues and resolving problems as they arise
● Serve as the primary liaison between Face Addiction Now, participating law enforcement agencies, and community partners
● Comfortable speaking with and in front of law enforcement
● Collaborate with Law Enforcement Coordinators to ensure effective communication, scheduling, and response efforts
● Coordinate multidisciplinary team activities, including timely follow-up and home visits to individuals and families affected by SUD
● Ensure delivery of person-centered, trauma-informed, and recovery-oriented services
● Track and monitor program data, outcomes, and performance metrics; prepare reports as needed
● Identify gaps in services and work to expand resources, partnerships, and program reach
● Provide guidance, training support, and ongoing communication to QRT-trained law enforcement personnel and team members
● Maintain compliance with organizational policies, confidentiality standards, and applicable regulations
● Assist with program development, strategic planning, and continuous quality improvement initiatives
● Support community outreach efforts to increase awareness of FAN services and reduce stigma
● Manage program logistics, including supply coordination and resource distribution
● Remain knowledgeable regarding SUD best practice approaches and national trends
● Facilitates QRT training for staff and community partners
● Support and effectively communicate with team members including FAN leadership, law enforcement partners, additional stakeholders, FAN staff, and contractors
● Implement administrative systems, procedures, and policies as directed
● Mentor and train new QRT staff, contractors, and interns
● Support QRTs in the field as needed and when available.
● Remain knowledgeable about all FAN programs and national trends (attend training as required)
● Represent FAN/Comeback QRT in a professional manner while performing duties
● Assist with other duties as assigned
Qualifications, Skills & Experience:
● Bachelor’s degree in social work, public health, criminal justice, psychology, or a related field with a proven successful track record of working with diverse populations. Please note that FAN will consider alternative, comparable experience
● Experience collaborating with law enforcement, first responders, or criminal justice systems strongly preferred
● Experience as a person in recovery from substance use disorder or person with family SUD experience strongly preferred
● Minimum of 2–4 years of experience in substance use disorder (SUD), behavioral health, community outreach, or a related field; or one academic year of graduate practicum/internship experience working with persons with SUD and other co-occurring disorders
● Ability to implement community program and initiatives while working collaboratively with multiple community organizations and stakeholders
● Excellent verbal and written communication skills, including the ability to collaborate with diverse stakeholders such as law enforcement, healthcare providers, and community partners
● Ability to problem-solve, think critically, and make sound decisions in dynamic or high-pressure situations
● Strong organizational and time-management skills with the ability to manage multiple priorities and respond to emerging needs
● Ability to work independently and responsibly
● Computer skills with proficiency in Microsoft Office, including Word, Excel, and use of Internet in locating resources
● Knowledge of Google products such as Drive, Gmail, and Calendar
● Proficiency in data tracking, reporting, and basic program evaluation
● Knowledge of opiate abuse prevention
● Knowledge of trauma-informed care, harm reduction principles, and recovery-oriented approaches
● Cultural competence, including the ability to work effectively with individuals from diverse racial, ethnic, socioeconomic, and cultural backgrounds, and a commitment to equity, inclusion, and reducing stigma
● Ability to maintain professionalism, boundaries, and confidentiality in sensitive situations
● Experience conducting outreach, home visits, or field-based work
● Experience working in or alongside multidisciplinary teams
● Experience coordinating programs, services, or community-based initiatives
● Experience developing partnerships and engaging community stakeholders
● Experience with training, mentoring, or supervising staff, interns, or volunteers
● Valid driver’s license and reliable transportation for community-based work
● Possess or obtain CCAR certification to work in the field on QRT
● Successful completion of a background check
● Successful completion of a pre-employment drug screen
● Ability to lift to 25lbs., and sit, stand, bend, climb, lift, carry and/or reach frequently and for extended periods of time
Benefits:
- Health Insurance
- Dental / Vision Insurance
- HSA / FSA
- Life Insurance
- 401 K / 401 K Matching
- Life Insurance
- Mileage reimbursement
- Paid Time Off
- Flexible Schedule
Face Addiction Now is a recovery-friendly workplace that welcomes and actively supports individuals in recovery. We are committed to diversity and inclusion and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, veteran status, or any other legally protected class. People with a criminal record are encouraged to apply.
This Case Manager role presents an exciting opportunity to make a meaningful impact in collaboration with the Sterling Heights Fire Department and the community we serve to provide vital support to individuals in need of behavioral health services. Responsibilities will include assessing clients, connecting them to resources, and assisting them in achieving stability. This role will collaborate with the fire department, law enforcement, court systems, and social service providers to ensure comprehensive care that reduces involvement in the criminal justice system and minimize repeat interactions with law enforcement.
The position is employed by Face Addiction Now and is supervised by FAN’s Clinical Director. It will receive daily direction and supervision from the identified supervisor within the Sterling Heights Fire Department.
Key Responsibilities:
- Conducting comprehensive assessments for individuals referred by Sterling Heights personnel
- Providing case management services to connect participants with healthcare, mental health, and social service resources
- Collaborating with peer recovery coaches to offer ongoing support and treatment access
- Facilitating warm hand-offs to services such as health insurance enrollment, housing support, food assistance, and healthcare
- Developing innovative approaches to support community members effectively
- Reducing barriers and meeting people where they are in their journey
- Maintaining regular communication with the Sterling Heights Fire Department and community stakeholders
- Keeping detailed case notes and data for program evaluation and reporting
- Participating in crisis interventions and on-call shifts to provide 24/7 support
- Working collaboratively with a partner Case Manager to ensure continuity of care for participants
Qualifications, Skills & Experience:
- Bachelor’s degree in social work, criminal justice, counseling, psychology, or a related field (or equivalent professional/lived experience)
- At least 2 years of experience in case management, preferably in behavioral health, criminal justice, or social services
- A strong understanding of mental health and substance use disorder services
- Proven ability to work collaboratively with law enforcement , courts, or community health programs
- Valid driver’s license and reliable transportation
- Must pass a background check and drug screen within 48 hours of being offered a position
- Ability to lift to 25lbs., and sit, stand, bend, climb, lift, carry and/or reach frequently and for extended periods of time
Benefits:
- Health Insurance
- Dental / Vision Insurance
- HSA / FSA
- Life Insurance
- 401 K / 401 K Matching
- Life Insurance
- Mileage reimbursement
- Paid Time Off
- Flexible Schedule
Face Addiction Now is a recovery-friendly workplace that welcomes and actively supports individuals in recovery. We are committed to diversity and inclusion and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, veteran status, or any other legally protected class. People with a criminal record are encouraged to apply.
Unpaid Internship
The Call Center Hopeline is a service provided by Face Addiction Now (FAN) as a part of our Hope Not Handcuffs program. It is designed to connect individuals to treatment options that lead to long-term recovery and reduce the number of overdose fatalities.
Unpaid Internship
FAN is seeking a marketing intern to assist with the organization’s growing communications efforts. We’re looking for someone with creative energy who can contribute new ideas and develop content that highlights our services, program offerings, and upcoming events.
The intern will assist the marketing team on a variety of projects including branding, content creation, social media, and marketing materials. This role also offers the opportunity to contribute to broader campaigns that align with FAN’s organizational goals.
Unpaid Internship
FAN is offering an opportunity to provide support to its overdose education and naloxone distribution (OEND) program, a longstanding public health strategy in response to the opioid crisis. Responsibilities of this intern will include but not be limited to preparing materials, promoting public awareness of opioid risk and overdose prevention, and improving data collection to evaluate program outcomes.
Unpaid Internship
FAN is seeking an intern to assist in the management and growth of our resource hub, focusing on connecting individuals impacted by substance use disorder (SUD) to social resources. This is an opportunity to learn about the different resources available throughout the state of Michigan.
The resource hub is a central collection of tools and referrals used by call center staff, case managers, and other direct service team members to assist individuals across the region. FAN is seeking someone who is committed to helping others and interested in improving service connections and outreach.
