Recovery Support - Face Addiction Now

Case Manager/Co-Responder (CIT Team)

The Case Manager/Co-Responder is embedded within the Sterling Heights Police Department. This position is part of a Crisis Intervention Team (CIT) / Co-Responder model designed to support officers during calls involving mental health crises, substance use, homelessness, and other complex community needs. The Case Manager responds alongside law enforcement to assess social and behavioral health concerns, determine appropriate next steps, and support diversion, referral, or higher levels of care when clinically indicated.

This role provides real-time assessment and intervention on scene, improving outcomes for individuals in crisis while enhancing officer safety and decision-making. This position strengthens the co-responder model by ensuring biopsychosocial determinations are made on scene, allowing officers to focus on public safety while individuals in crisis receive appropriate, timely care.

The position is employed by Face Addiction Now and is supervised by FAN’s Clinical Director.

Key Responsibilities:

Respond with officers to calls involving mental health crises, substance use concerns, suicidal ideation, homelessness, or related behavioral health issues
Conduct on-scene assessments, including evaluation of mental health symptoms, risk of harm to self or others, suicidal or homicidal ideation, and self-harming behaviors
Provide officers with guidance and partnership during calls
Determine appropriate next steps in real time, including diversion, referral, voluntary services, or emergency care when necessary
Reduce unnecessary emergency department utilization through crisis intervention and connecting with appropriate social, medical, and behavioral health resources
Coordinate follow-up services and warm handoffs to FAN programs and community partners
Document encounters in FAN’s data system in accordance with organizational and contractual requirements
Participate in supervision, consultation, and ongoing training

Qualifications, Skills & Experience:

Bachelor's Degree in the human services or related field with a proven track record of successfully working with diverse populations is highly preferred, will consider alternative, comparable experience to a degree.
Minimum of three years' experience working with persons who suffer from substance use disorders (SUD) and mental illness; or one academic year of graduate practicum/internship experience working with person with SUD and mental illness
2+ years of project management experience.
Minimum of one year experience with assessment and evaluation of adults and children experiencing behavioral health crisis, crisis intervention, and determining hospital eligibility is highly preferred.
Ability to implement community program and initiatives while working collaboratively with multiple community organizations and department stakeholders.
Exhibit a commitment to diversity and issues related to poverty.
Be culturally competent, including working with those who have serious mental Illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences.
Have the ability to multitask.
Computer skills with proficiency in Microsoft Office, including Word, Excel, Exchange, and use of the Internet in locating resources.
Knowledge of Google products such as Drive, Gmail and Calendar.
Excellent oral and written communication skills, customer service skills, and organizational skills.
Articulate and approachable.
Have excellent verbal and written communication skills.
Must be able to complete extensive documentation.
Valid Michigan's Driver's license and proof of insurance.
Ability to work non-traditional hours and be available for critical incident call-ins 24/7.

Additional Qualifications:

Have strong understanding of mental health and substance use disorders.
Have familiarity with issues related to homelessness.
Have familiarity with community resources.
Have strong engagement skills.
Utilize excellent judgment.
Be both assertive and welcoming.
Have the ability to de-escalate conflict and manage crises.
Have the ability to work independently or as part of a team.
Be culturally competent, including working with those who have a serious mental illness and those with chemical dependencies, or who have varying gender identifications or sexual preferences.
Be mindful of personal boundaries, ethical obligations and the primacy of client needs.
Have a commitment to economic justice, civil and human rights issues.
Be mature in nature and professional in action.
Be reliable and willing to work required shifts, including holidays and weekends.
Ability to lift to 25lbs., and sit, stand, bend, climb, lift, carry and/or reach frequently and for extended periods of time.

Full-time, up to 40 hours per week; 10 hour shift (11:00am to 9:00pm), Monday to Thursday.

Benefits:

Health Insurance
Dental / Vision Insurance
HSA / FSA
Life Insurance
401 K / 401 K Matching
Life Insurance
Mileage reimbursement
Paid Time Off
Flexible Schedule

Face Addiction Now is a recovery-friendly workplace that welcomes and actively supports individuals in recovery. We are committed to diversity and inclusion and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, veteran status, or any other legally protected class. People with a criminal record are encouraged to apply.

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Peer Recovery Coach (Washtenaw/Wayne Counties)

The Peer Recovery Coach provides support and mentorship to individuals seeking recovery from substance use disorder, using their own lived experience to build trust and foster a supportive, professional relationship. This role involves empowering participants to create and maintain their own recovery plan, connecting them with community resources, and providing emotional encouragement to overcome barriers to recovery.

Key Responsibilities:

Provide support to individuals seeking recovery from substance use disorder, while establishing a professional relationship based on trust and lived experience.
Meet individually with participants, ideally in-person, or virtually, by phone, or in various community settings.
Share personal stories related to substance use and recovery to inspire and empower participants.
Empower individuals to create and maintain their own recovery plan.
Provide emotional and influential support while connecting participants with community resources based on their needs, including self-help groups, social service agencies, and life skills classes.
Connect individuals with life skills and resources, while acting as a role model and mentor.
Provide resources to remove barriers to recovery, while offering hope, motivation, and encouragement.
Attend bi-weekly team meetings, monthly FAN forums, and agency events related to coaching.
Complete coaching documentation concisely and efficiently.
Participate in monthly case-review sessions focusing on participant-centered care.
Maintain confidentiality of participants in accordance with state and federal guidelines (HIPAA).
Represent the organization in a professional manner in all regards.
Maintain knowledge of all FAN programs and national trends in substance abuse prevention and treatment, including harm reduction.
Be supportive of all paths to recovery.
Set and manage personal and professional boundaries effectively.

Qualifications, Skills & Experience:

Minimum of 3 continuous years in recovery.
Peer Recovery Coaching: 1 year (Preferred)
High school diploma or equivalent.
Must have a valid driver’s license and reliable, insured transportation.
Must pass a background check and sex offender registry check.
Must pass a drug screen within 48 hours of being offered a position.
CCAR certificate & Ethics or MDHHS Certificate required.
Knowledge of Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Drive, Sheets, Gmail, Calendar).
Ability to lift up to 25 lbs., and sit, stand, bend, climb, carry, and/or reach frequently and for extended periods of time.

Benefits:

Health Insurance
Dental / Vision Insurance
HSA / FSA
Life Insurance
401 K / 401 K Matching
Life Insurance
Mileage reimbursement
Paid Time Off
Flexible Schedule

This position is grant-funded and subject to the funding, budget, and timelines within grant provisions.

Face Addiction Now is a recovery-friendly workplace that welcomes and actively supports individuals in recovery. We are committed to diversity and inclusion and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, veteran status, or any other legally protected class. People with a criminal record are encouraged to apply.

APPLY NOW