Recovery Support - Face Addiction Now

Outreach Specialist—HARM:LESS

Under the supervision of the HARM:LESS Program Director, the Coordinator has knowledge of and commitment to practice harm reduction in all interactions with program participants and at all stages of program planning processes. Has experience in street-level outreach efforts for at risk populations. Significant knowledge of health-related issues faced by injection drug users, including awareness of injection drug user networks, norms, and culture. At least one year related experience working with individuals with a substance use and/or mental health disorder, unhoused, as well as HIV/AIDS.

Responsibilities will include:

Provide syringe access and safe use supplies to people who use drugs (PWUD)
Provide Rapid HIV/HCV testing for participants
Provide linkage to care for HIV/HCV positive individuals
Provide linkage to care for HIV/HCV positive individuals
Establish both formal and informal alliances with organizations which have similar or allied goals to build diversity
Coordinate utilization of prevention services within FAN
Administer all pre- and post program evaluation tools
Input data in timely and accurate fashion through Databloom and SUP
Maintain regular contact via phone calls, texts and meetings
Works with the Program Director within designated areas to promote and connect the unhoused and community of people using drugs and be willing to assist, when necessary, in other areas
Maintain and build relationships with other community organizations and leaders in your region
Attend & participate in all mandatory meetings
Ability to build and maintain rapport with individuals who need linkage to services
Provide current FAN services and resources to individuals when necessary
Engage in harm reduction strategies
Assist in reporting data through reporting gateways and submit all program outcomes to the Program Director
Provide timely and accurate documentation of outreach activities
Support and effectively communicate with all FAN team members
Provide training on overdose prevention and naloxone to people who are actively using drugs and their allies
Assist in implementing new ideas in the future of harm reduction
Remain knowledgeable about all FAN programs and national trends
Represent FAN/HARM:LESS in a professional manner while performing duties
Provide training to community members and professionals on harm reduction, overdose prevention, syringe services programs, and other topics
Assist in supervising and training volunteers
Work in collaboration with Program Coordinator to arrange deliveries to participants
Support participants and other outreach staff in building community organizing and advocacy capacity of program members
Participate in advancing local and statewide harm reduction advocacy goals.
Participate in regular training calls or in person training sessions on best practices in harm reduction
Attend in-house workshops and training seminars for staff as well as external training as assigned

Requirements:

Must have a valid driver’s license, be insurable under the organization’s policy, and have access to reliable transportation. Use of a personal vehicle may be required at times as part of job responsibilities
Ability to pass a background check and drug screen
Training or certification in harm reduction or related fields preferred
CTR trained in the state of Michigan preferred - within 60 days of hiring
Be self-directed
Trained in Motivational Interviewing
Strong organizational skills
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Proficiency with Google products (Drive, Gmail, Calendar) + Microsoft Office Programs, e.g. Word, Excel, PowerPoint, Access
Awareness/sensitivity to the needs of the unhoused community and individuals who are actively using drugs
Experience working in harm reduction, peer recovery, street outreach, or a related field
Physical ability to lift up to 25 lbs. and perform activities including sitting, standing, bending, climbing, carrying, and reaching for extended period

Respect and Confidentiality:

Be culturally aware and respectful of people who use drugs, people who do sex work, people living with HIV or HCV, those currently and formerly incarcerated, and the LGBTQ community.
Maintain strict confidentiality and treat all participants with warmth and positive regard.
Leave all biases at home. Syringe Service Programs are a safe, non-judgmental, and all-inclusive space.

Benefits:

401(k) and 401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Retirement plan
Vision insurance
Flexible schedule
Bereavement leave

Face Addiction Now is a recovery-friendly workplace that welcomes and actively supports individuals in recovery. We are committed to diversity and inclusion and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, veteran status, or any other legally protected class. People with a criminal record are encouraged to apply.

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Program Coordinator—Hope Not Handcuffs

The Hope Not Handcuffs (HNH) Program Coordinator plays a key leadership role in supporting the HNH Program Director and overseeing daily operations of the Hope Not Handcuffs Call Center. This position ensures that individuals seeking help for substance use disorder receive timely, compassionate, and effective assistance. The Program Coordinator supervises call center staff, assists with data collection and reporting, and collaborates with community partners to ensure smooth coordination of services across FAN programs, including Healthy Families and police training for Deflection and Diversion programs.

Responsibilities will include:

Provide day-to-day supervision and support for Hope Not Handcuffs Call Center staff to ensure quality service delivery, adherence to protocols, and positive participant outcomes.
Work closely with the HNH Program Director to plan, implement, and evaluate program initiatives and operational improvements.
Assist in managing cross-program collaboration, including supporting the Healthy Families Program, police trainings and other FAN initiatives as needed.
Generate and analyze program data and reports for internal use and external stakeholders, ensuring accuracy and timeliness.
Monitor Call Center analytics (call volume, call length, response times, outcomes, etc.) and develop recommendations to improve efficiency and participant engagement.
Assist with staff training, scheduling, and ongoing professional development to promote a supportive and knowledgeable team environment.
Help maintain and update the program’s master spreadsheet and data tracking systems.
Communicate regularly with community partners, treatment providers, and law enforcement to strengthen referral networks and enhance collaboration.
Support the Director in preparing presentations, training’s, and outreach efforts to expand awareness of Hope Not Handcuffs and related programs.
Ensure program documentation, policies, and procedures remain compliant with organizational and grant requirements.
Perform other duties as assigned by the Program Director.

Requirements:

Preferred bachelor’s degree in social work, human services, business management, marketing or related fields or equivalent experience considered.
Minimum of 2 years of experience in program coordination, case management, or supervision within behavioral health, social services, or substance use disorder programs.
Strong leadership, communication, and organizational skills.
Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
Proficiency in Microsoft Office, Google Workspace, and data management systems.
Compassionate, nonjudgmental approach to supporting individuals impacted by substance use disorder.
Knowledge of community resources, treatment options, and recovery support systems.
Occasional travel to partner agencies meetings, or events and occasional evening or weekends
Must be able to lift up to 25 lbs. and perform physical tasks related to event set-up and resource distribution.
Office-based with hybrid flexibility as approved two days a week

Benefits:

401(k) and 401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Retirement plan
Vision insurance
Flexible schedule
Bereavement leave

Face Addiction Now is a recovery-friendly workplace that welcomes and actively supports individuals in recovery. We are committed to diversity and inclusion and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, veteran status, or any other legally protected class. People with a criminal record are encouraged to apply.

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Peer Recovery Coach (Macomb County)

FAN is seeking to hire a full-time Peer Recovery Coach (PRC) to work in Macomb County. The PRC provides support and mentorship to individuals seeking recovery from substance use disorder (SUD), using their own lived experience to build trust and foster a supportive, professional relationship. This role involves empowering participants to create and maintain their own recovery plan, connecting them with community resources, and providing emotional encouragement to overcome barriers to recovery.

Responsibilities will include:

Provide support to individuals seeking recovery from (SUD), while establishing a professional relationship based on trust and lived experience.
Meet individually with participants, ideally in-person, or virtually, by phone, or in various community settings.
Share personal stories related to substance use and recovery to inspire and empower participants.
Empower individuals to create and maintain their own recovery plan.
Provide emotional and influential support while connecting participants with community resources based on their needs, including self-help groups, social service agencies, and life skills classes.
Provide resources to remove barriers to recovery, while offering hope, motivation, and encouragement.
Attend bi-weekly team meetings, monthly FAN forums, and agency events related to coaching.
Complete coaching documentation concisely and efficiently.
Participate in monthly case-review sessions focusing on participant-centered care.
Maintain confidentiality of participants in accordance with state and federal guidelines (HIPAA).
Represent the organization in a professional manner in all regards.
Maintain knowledge of all FAN programs and national trends in substance abuse prevention and treatment, including harm reduction.
Be supportive of all paths to recovery.
Set and manage personal and professional boundaries effectively.

Requirements:

Minimum of 3 continuous years in recovery.
High school diploma or equivalent.
Must have a valid driver’s license and reliable, insured transportation.
Must pass a background check and sex offender registry check.
Must pass a drug screen within 48 hours of being offered a position.
CCAR certificate & Ethics or MDHHS Certificate required.
Knowledge of Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Drive, Sheets, Gmail, Calendar).
Ability to lift up to 25 lbs., and sit, stand, bend, climb, carry, and/or reach frequently and for extended periods of time.

Benefits:

401(k) and 401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Retirement plan
Vision insurance
Flexible schedule
Bereavement leave

Face Addiction Now is a recovery-friendly workplace that welcomes and actively supports individuals in recovery. We are committed to diversity and inclusion and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, veteran status, or any other legally protected class. People with a criminal record are encouraged to apply.

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Case Manager (Macomb/Oakland County)

The Redirect addiction-related diversion program is a street-based, long-term, and unconventional approach to case management. Redirect case work is non-coercive, non-time delimited, street-based, and built on multiple pathways to recovery, including harm reduction, and steeped in Stages of Change theory and motivational interviewing practices. This position will manage a caseload of approximately 15-25 participants and will work in conjunction with local police departments and FAN’s Comeback Quick Response Team (QRT). Our team works to identify individuals impacted by substance use disorder (SUD) and provide a continuum of care to ensure participants get the treatment, support, and ongoing connection they need for their recovery journey.

Responsibilities will include:

Meeting participants where they're at, both throughout the community and in their recovery process (in-home case management).
Transporting participants.
Promoting the development of a comprehensive service delivery system by identifying participant needs and gaps in services to meet those needs better.
Collaborating with FAN’S Quick Response Team while carrying out duties of case manager.
Providing assessments for participants within the program and meeting with participants shortly after identified (within 24 hours).
Conducting initial assessments of the client’s needs, desires, strengths, and barriers.
Together with the client, preparing the necessary action steps for the client and case manager to achieve established goals.
Setting up regular follow-up meetings with the client, based on the client’s needs for intensity – but no less frequently than once per week.
Assisting participant in accessing services, resources, and supportive benefits, as needed.
Intensive case management, harm reduction strategies, identifying proper treatment, and following-up across 12 months with each participant.
Following up, recommending exit, or reevaluating plan, as needed.
Attending and participating in case review meetings with Case Management Supervisor at FAN.
Tracking and developing appropriate data measures for program evaluation on electronic management system.
Supporting and effectively communicating with team members, including employees and contractors.
Staying knowledgeable about all FAN programs and national trends.
Representing FAN in a professional manner while performing duties.

Requirements:

Bachelor’s degree in the human services or related field, with a proven track record of successfully working with diverse populations. Please note the FAN will consider alternative, comparable experience to a degree.
BSW or equivalent preferred.
Excellent time management skills, with the ability to work independently and responsibly.
Excellent verbal and written communication skills.
Comfortable speaking with and in front of law enforcement.
Willingness to adhere to the NASW Code of Ethics.
Exhibit a commitment to diversity and issues related to poverty.
Be culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences.
Ability to multitask.
Computer skills, with proficiency in Microsoft Office, including Word, Excel, Exchange, and use of the Internet in locating resources.
Minimum of 3 years experience working with persons who suffer from substance use disorders (SUD) and mental illness; or 1 academic year of graduate practicum/internship experience working with persons with SUD and mental illness.
Ability to implement community program and initiatives while working collaboratively with multiple community organizations and department stakeholders.
Ability to work non-traditional hours and be available for critical incident call-ins.
Excellent oral and written communication skills, customer service skills, and organizational skills
Must be able to complete extensive documentation.
Minimum of one year experience with clinical diagnostic assessment and evaluation of adults and children experiencing behavioral health crises, crisis intervention, grief counseling, and determining hospital eligibility is highly preferred.
Knowledge of Google products, including Drive, Gmail, and Calendar.
Valid Michigan’s driver’s license and proof of insurance.
Knowledge of opiate use prevention.
Articulate and approachable.
Assertive and welcoming.

Benefits:

401(k) and 401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Retirement plan
Vision insurance
Flexible schedule
Bereavement leave

Face Addiction Now is a recovery-friendly workplace that welcomes and actively supports individuals in recovery. We are committed to diversity and inclusion and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, veteran status, or any other legally protected class. People with a criminal record are encouraged to apply.

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Family Recovery Coach (Bay City)

FAN is seeking to hire a Family Recovery Coach (FRC) to work in Bay City. This is an independent contractor position with a flexible schedule. Hours are on an as-needed basis and not guaranteed. The applicant must have lived experience as the family member of someone with substance use disorder. The FRC will be connected to and work with the families of loved ones suffering from substance use disorder, and, combining their experience with training and supervision, will guide families in responding to their loved one in a way that is healthy and supports family recovery.

Responsibilities will include:

Oversee the development and maintenance of the family recovery wellness plans based on the program curriculum
Provide compassion, support, and resources to help families cope with specific issues, including enabling, codependency, setting healthy boundaries, and other family dynamics
Learn and maintain knowledge of all FAN programs and national trends in substance abuse, prevention, and treatment
Maintain accurate records of valuable company and programming information.
Maintain confidentiality of information, upholding the Health Insurance Portability and Accountability Act (HIPAA)
Participate in program and collaborative events, training, and fundraisers
Meet individually with families, ideally in-person. May meet also virtually, by phone, or in various community settings.
Attend monthly FAN Forums: https://www.familiesagainstnarcotics.org/forums
Attend mandatory monthly team meeting and case reviews

Requirements:

Lived experience with someone with substance use disorder
High school diploma or equivalent required
Valid Michigan driver license and proof of insurance
Reliable transportation to meet with clients
Clear pre-employment drug screen
Clear ICHAT, National and State Sex Offender Registry, and Central Registry criminal background checks
Ability to treat families with compassion and respect to help them heal
Certificate of completion from the Connecticut Community for Addiction Recovery (CCAR) Recovery Coach Academy. Highly-qualified candidates may be provided with CCAR training upon hire.
Strong interpersonal, written, and verbal communication, technical, and analytical skills
Knowledge of Google Workspace including Drive, Sheets, Gmail, and calendar.
Attention to detail
Must be flexible and possess cultural awareness and sensitivity
Ability to adjust hours of work based on community needs, including some evenings and weekends
Able to work independently, yet seek resources or team assistance when needed
Ability to share a personal lived experience with someone with substance use disorder
Articulate and approachable
Available for additional training such as Ethics, Motivational Interviewing, etc.
Ability to lift up to 25 lbs. and sit, stand, bend, climb, carry, and/or reach frequently, and for extended periods of time

Benefits:

401(k) and 401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Retirement plan
Vision insurance
Flexible schedule
Bereavement leave

Face Addiction Now is a recovery-friendly workplace that welcomes and actively supports individuals in recovery. We are committed to diversity and inclusion and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, veteran status, or any other legally protected class. People with a criminal record are encouraged to apply.

APPLY NOW